With many companies fighting for your business, their are often many discounts
to entice you in, but as in all cases, you need to read the small print as to
terms and conditions etc.
One major sector of the travel and tourism market is
'car rental' market. As stated above, read the fine print prior to signing the
lease. Before accepting the car, check it over thoroughly. Keep your copy of the
rental agreement, especially where they show previous scratches and damages on
When returning the
vehicle, ensure you have checked it over with the company staff. Some travellers
often choose the 'drop-off at airport' option. It is advisable to arrive at the
airport early to give yourself plenty of time to have the hire car company staff
check the vehicle over with you.
When going on holiday, many travellers take out travel insurance to cover any
unforeseeable incidents. There is usually insurance to cover most aspects of
your travel, from theft of personal possession to accidents. Most car rental
companies offer the option of reducing any premiums, by taking out car insurance.
If you cannot afford to pay for any damages, it is advisable to pay the extra
in insurance for peace of mind. There have been many an accident with motor
vehicles and wild animals such as kangaroos, camels, horses, donkeys, the list
goes on. Of course, for those not heading out to the bush, accidents can also
happen in the towns and cities.
When making a complaint, always go back to the trader/service provider first,
to give them the opportunity to answer or fix the problem. Go higher up the
company if you are not having any success. Ensure you keep all records as proof
that you have done this step, as some dispute resolution agencies will not
accept your complaint unless you can show you have done this.
Avenues for complaints in Australia can vary between states and territories,
with some having their own consumer affairs, fair trading, civil, tenancy and
If you still have not resolved the issue, check out our
Consumer Affairs and Complaints Resources for
some avenues that you can explore to resolve the issue.