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STARS Rating

Travel Resources - Australia

STARS Rating

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STAR ratings for an accommodation are used by many travellers, as they are an indication of the facilities, services and cost of staying at that establishment. Such rating schemes for various kinds of accommodation are in place in many inbound markets such as the UK, Europe, USA and NZ.

The AAA Tourism STARSTM rating is an accommodation classification schemes promoted, maintained and owned by AAA Tourism. No one except AAA Tourism, on behalf of Australia's Auto Clubs, is permitted to certify a STAR Rating to temporary accommodation properties (as specified in the registration) in Australia.

This independent assessment and rating covers a range of tourist accommodation properties in Australia. Properties are awarded a rating between one and five stars based primarily on facilities, amenities, maintenance and cleanliness. Properties are assessed on a regular basis (approximately every 14 - 15 months). The rating definition of STARSTM vary depending on the accommodation category:

  • Hotel, Motel, Apartment Hotel - these include licensed hotels, hotels/motels, limited licence hotels
  • Bed and Breakfast (self catering and traditional), Guest House - include private hotels
  • Self Catering - include holiday units, holiday flats, apartments, cottages, cabins, log cabins
  • Tourist / Caravan Park
  • Park Accommodation - include park cabins and cabins
  • Backpacker hostel

A STAR is allocated on the basis of achieving a specified point score, with  half STAR allocation indicating the establishment offers similar standards to the appropriate full STAR rating, but offering more comfort by providing additional features and items.

For complete details and other related information, contact:


AAA Tourism
3/131 Queen Street
Ph: 03 8601 2200
Fax: 03 8601 2222
Email or you can email using AAA Tourism online form


Complaints about Star Ratings
If you have a specific complaint about an accommodation property's STAR Rating, you may take your complaint direct to AAA Tourism at the above contact address, telephone or website.

If you have booked your accommodation via HotelClub or rentahome, they also provide the facility via the booking voucher to enter your own review of the accommodation that you have stayed at.


NB Where available AusEmade will show the accommodation STAR rating, as provided by the establishment or it's representative, however AusEmade are not responsible for the accuracy of the STAR rating of the establishment.

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